Returns and Exchanges
At KT Sportswear, we want your shopping experience to be the best possible. If you need to request an exchange or return, please follow the guidelines below.
Exchange and Return Period
You may request an exchange or return within 7 (seven) calendar days from the date of delivery, in accordance with consumer protection regulations.
Conditions for Exchange or Return
To be eligible for approval, the product must:
Be free from signs of use, washing, or alterations;
Be in perfect condition;
Include all original labels and tags properly attached;
Be returned with all accessories received;
Be accompanied by the Invoice or DANFE (Simplified Invoice).
For hygiene reasons, intimate products will only be accepted if the original protective seal remains intact.
How to Send the Product
Once your request has been approved, you will receive shipping instructions through the Correios reverse logistics service.
Returns sent via carriers or any other delivery method without prior authorization from KT Sportswear will not be accepted.
Products must be properly packed and sealed, accompanied by the Invoice or DANFE.
If the original DANFE has been discarded, please use the copy of the Invoice sent to your email at the time of purchase.
Inspection and Approval
Once the product arrives at our Distribution Center, it will undergo a quality inspection.
The inspection period is up to 7 (seven) business days after receipt.
If the product complies with the conditions described in this policy, the exchange, refund, or store credit process will be completed.
If any discrepancy, signs of use, missing tags, damage, or product tampering are identified, the exchange or return request may be denied and the item will be returned to the sender.
Store Credit
If store credit is selected, a voucher will be issued based on the amount effectively paid for the product.
Promotional discounts applied to the original purchase will not be considered when issuing store credit, except in cases of size exchanges for the same color and model, subject to stock availability.
Customer Service
If you have any questions, our team will be happy to assist you.
WhatsApp: +55 (17) 98223-3003
Business Hours:
Monday to Friday, from 9:00 AM to 5:00 PM, excluding public holidays.
